Frequently Asked Question
If you have any problems, consult the FAQs on our website.
1. Orders & Payments
2. Shipping & Delivery
3. Returns & Exchanges
4. Product Information
5. Account & Membership
6. Promotions & Discounts
7. Gift Cards
8. Contact Us
1. Orders & Payments
How do I place an order?
To place an order, select your desired items, choose the size and color, add them to your cart, and proceed to checkout.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement. Please contact our customer service team immediately for assistance.
How do I use a discount code?
Enter your discount code at checkout in the “Promo Code” box and click “Apply” to update your order total.
2. Shipping & Delivery
What are the shipping options and costs?
We offer Standard, Express, and Next-Day delivery options. Shipping costs vary based on location and delivery speed, displayed at checkout.
How long will my order take to arrive?
Delivery times depend on the shipping option chosen. Standard shipping takes 3-7 business days, Express takes 2-3 days, and Next-Day is delivered the next business day.
Do you offer international shipping?
Yes, we ship internationally to selected countries. Please check our shipping policy for available destinations.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.
3. Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unworn and unwashed items. Please ensure all tags are intact.
How do I initiate a return or exchange?
To initiate a return or exchange, visit our Returns Center, enter your order number, and follow the instructions.
Are returns free?
Returns are free for domestic orders. For international returns, a shipping fee will be deducted from your refund.
When will I receive my refund?
Refunds are processed within 7-10 business days after receiving the returned items.
4. Product Information
How do I find my size?
Refer to our size guide available on each product page. If you need further assistance, contact our support team.
Are the colors in the photos accurate?
We strive to display accurate colors; however, variations may occur due to screen settings.
Can I be notified when an item is back in stock?
Yes, you can sign up for restock notifications on the product page.
5. Account & Membership
How do I create an account?
Click “Sign Up” at the top right corner of our website, fill in your details, and enjoy exclusive benefits.
How do I reset my password?
Click “Forgot Password” on the login page, enter your email, and follow the instructions sent to your inbox.
What are the benefits of becoming a member?
Members receive early access to sales, exclusive discounts, and more personalized shopping experiences.
6. Promotions & Discounts
How can I find out about current promotions?
Visit our “Offers” page or subscribe to our newsletter to stay updated on our latest promotions.
Can I use multiple discount codes on a single order?
Only one discount code can be applied per order.
Why isn’t my discount code working?
Ensure the code is entered correctly and has not expired. Check the terms and conditions of the promotion.
7. Gift Cards
Do you offer gift cards?
Yes, we offer digital gift cards in various amounts. They can be purchased on our Gift Cards page.
How do I redeem a gift card?
Enter the gift card code at checkout in the “Gift Card” field.
Can I return a gift card?
Gift cards are non-refundable and cannot be exchanged for cash.
8. Contact Us
How do I contact customer service?
You can reach our customer service team via email at [info@modayolo.com] or call us at [+1-905-392-7200].
What are your customer service hours?
Our support team is available Monday to Friday, 9 AM – 5 PM.