Frequently Asked Question
If you have any problems, consult the FAQs on our website.
1. Orders & Payments
2. Shipping & Delivery
3. Returns & Exchanges
4. Product Information
5. Account & Membership
6. Promotions & Discounts
7. Gift Cards
8. Contact Us
1. Orders & Payments
How do I place an order?
To place an order, select your desired items, choose the size and color, add them to your cart, and proceed to checkout.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement. Please contact our customer service team immediately for assistance.
How do I use a discount code?
Enter your discount code at checkout in the “Promo Code” box and click “Apply” to update your order total.
2. Shipping & Delivery
What are the shipping options and costs?
We offer Standard, Express, and Next-Day delivery options. Shipping costs vary based on location and delivery speed, displayed at checkout.
How long will my order take to arrive?
Delivery times depend on the shipping option chosen. Standard shipping takes 3-7 business days, Express takes 2-3 days, and Next-Day is delivered the next business day.
Do you offer international shipping?
Yes, we ship internationally to selected countries. Please check our shipping policy for available destinations.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.
3. Returns & Exchanges
سياسة الإرجاع والاستبدال | Returns & Exchanges Policy
Change of Mind | تغيير الرأي
We accept returns for change-of-mind provided the item is unworn, in original condition, with all original labels and the security tag still attached. For change-of-mind returns, the Buyer bears the return/pickup costs.
نقبل الإرجاع إذا غيّر العميل رأيه، بشرط أن تكون القطعة غير مُرتداة إطلاقاً، وبحالتها الأصلية مع جميع العلامات الأصلية وبطاقة الأمان (Security Tag) مثبّتة. في حالات تغيير الرأي، يتحمّل المشتري تكاليف الإرجاع/الاستلام.
Wrong, Incomplete, or Faulty Items | خطأ في الطلب أو نقص/عيب في المنتج
We accept returns if the Supplier sends wrong, incomplete, or faulty goods. Items must remain unused, with original packaging and labels, and the security tag attached.
نقبل الإرجاع إذا أرسل المورّد منتجات خاطئة أو ناقصة أو معيبة. يجب أن تبقى القطع غير مستخدمة، وبكامل التغليف والعلامات الأصلية وبطاقة الأمان مثبتة.
Return Request Window | مهلة تقديم طلب الإرجاع
The return request must be submitted within 7 days from the date of receipt and must include photo evidence supporting the reason (e.g., defect/wrong item/shortage).
يجب تقديم طلب الإرجاع خلال 7 يوم من تاريخ الاستلام، مع إرفاق دليل (صور) يوضح سبب الطلب (مثل العيب/القطعة الخاطئة/النقص).
Return Costs | تكاليف الإرجاع
For faulty or wrong items, return costs are covered by the Supplier. For change-of-mind cases, return costs are covered by the Buyer.
في حالة المنتج المعيب أو الخاطئ، يتحمّل المورّد تكاليف الإرجاع. أما في حالة تغيير الرأي، يتحمّل المشتري تلك التكاليف.
Non-returnable/Non-exchangeable Items | استثناءات غير قابلة للإرجاع/الاستبدال
Lingerie/underwear, socks, opened fragrances, personalized items, and any used or damaged products.
اللانجري/الملابس الداخلية، الجوارب، العطور المفتوحة، المنتجات المخصّصة، وأي منتج مستخدم أو متضرّر.
How to Return | آلية الإرجاع
To request a return, please message us on WhatsApp (+97 156 913 8022) so we can arrange collection from your address within the UAE. After the quality check, your refund will be processed within 7–10 business days to the original payment method. Exchanges are subject to availability; if the requested size or color is unavailable, a refund will be issued.لِتقديم طلب الإرجاع، يُرجى مراسلتنا عبر واتساب (+97 156 913 8022) لننسّق استلام المنتج من عنوانك داخل الإمارات. بعد فحص الجودة، سيتم استرداد المبلغ خلال ٧–١٠ أيام عمل إلى وسيلة الدفع الأصلية. الاستبدال خاضع لتوافر المخزون؛ وفي حال عدم توفر المقاس أو اللون المطلوب، سيتم إصدار استرجاع للمبلغ.
4. Product Information
How do I find my size?
Refer to our size guide available on each product page. If you need further assistance, contact our support team.
Are the colors in the photos accurate?
We strive to display accurate colors; however, variations may occur due to screen settings.
Can I be notified when an item is back in stock?
Yes, you can sign up for restock notifications on the product page.
5. Account & Membership
How do I create an account?
Click “Sign Up” at the top right corner of our website, fill in your details, and enjoy exclusive benefits.
How do I reset my password?
Click “Forgot Password” on the login page, enter your email, and follow the instructions sent to your inbox.
What are the benefits of becoming a member?
Members receive early access to sales, exclusive discounts, and more personalized shopping experiences.
6. Promotions & Discounts
How can I find out about current promotions?
Visit our “Offers” page or subscribe to our newsletter to stay updated on our latest promotions.
Can I use multiple discount codes on a single order?
Only one discount code can be applied per order.
Why isn’t my discount code working?
Ensure the code is entered correctly and has not expired. Check the terms and conditions of the promotion.
7. Gift Cards
Do you offer gift cards?
Yes, we offer digital gift cards in various amounts. They can be purchased on our Gift Cards page.
How do I redeem a gift card?
Enter the gift card code at checkout in the “Gift Card” field.
Can I return a gift card?
Gift cards are non-refundable and cannot be exchanged for cash.
8. Contact Us
How do I contact customer service?
You can reach our customer service team via email at [info@modayolo.com] or call us at [+1-905-392-7200].
What are your customer service hours?
Our support team is available Monday to Friday, 9 AM – 5 PM.
